Return Policy

- *Eligibility*: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Custom or personalized items are non-returnable unless they arrive damaged or defective.

- *Return Window*: You have 14 days from the date of receipt to initiate a return. Items returned after 30 days will not be accepted.

- *How to Initiate a Return*: To start a return, please contact our customer service team at Email: amazingheightsonline@yahoo.com or Phone +61403581765. We will provide you with instructions on how to return your item. Please do not send your purchase back without first contacting us.

- *Inspection*: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

- *Refund Process*: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

- *Partial Refunds*: In certain situations, only partial refunds may be granted, such as items that are returned more than 30 days after delivery or items not in their original condition.

- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at Email: amazingheightsonline@yahoo.com or Phone +61403581765.

- Gift cards, personalized items, custom orders, and items purchased on sale are non-refundable and cannot be returned.

- *Return Shipping*: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

- *If Approved for a Refund*: If you receive a refund, the cost of return shipping may be deducted from your refund if applicable.

- If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted.

- If you’ve done all of this and you still have not received your refund, please contact us at Email: amazingheightsonline@yahoo.com or Phone +61403581765.

- If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a refund as necessary.

- For more information about our refund policy or to inquire about a return or refund, please contact us at Email: amazingheightsonline@yahoo.com or Phone +61403581765. We are here to assist you with any concerns.